Beyond Basic Features: Thinkitive's EHR Empowers Direct Primary Care


Healthcare , EMR


Python ,Angular, TypeScript,REST ,SOAP,Web Services


Our client is a US-based primary healthcare organization with over 20 years of experience in direct primary care. Located in Texas, they offer membership-based services without accepting insurance, focusing on monthly or yearly memberships. Seeking to replace their current EHR system with escalating costs, they require a cost-effective solution offering basic functionalities like patient intake forms, charting, and invoice generation. Additionally, they aim to implement a membership management module for creating customized plans with discounts and free services, along with integrations for payment gateways, lab systems, and e-prescription platforms.

Business challenges

    1. Costly EHR System:

The client's existing EHR system has increased fees, impacting their financial sustainability.

    2. Limited Functionality:

The existing EHR lacked essential features such as

-  Customizable patient intake forms

-  Charting templates

-  Invoice generation, hindering efficient clinic operations

  • Membership Management Issues:

    Managing membership plans manually was cumbersome and prone to errors, leading to inefficiencies in plan creation, customization, and tracking.

    3. Payment Processing Complexity:

Without integrated payment gateways, collecting membership fees and processing payments was time-consuming and error-prone.

    4. Integration Bottlenecks:

Lack of integration with lab systems and e-prescription platforms resulted in disjointed workflows, leading to delays in lab test ordering and prescription processing.

workflow diagram of aesthetic emr software


Thinkitive proposes a comprehensive solution to address the client's primary care organization's needs for a cost-effective EHR system with integrated membership management and payment functionalities. Here's a breakdown of the delivered features:

    1. Cost-Effective EHR System:

  • Patient Intake Form Templates:

    Our EHR system provides customizable intake form templates, allowing the clinic to gather essential patient information efficiently. These templates can be easily modified to suit your specific requirements.

  • Patient Charting with Templates:

    Streamline patient charting processes with pre-designed charting templates for common primary care scenarios. These templates facilitate standardized documentation while allowing flexibility for customization as needed.

  • Invoice Generation:

    Automated invoice generation simplifies billing processes. Our EHR system generates invoices for services rendered, providing clear and transparent billing information for both clinic and patients.

    2. Membership Management Module:

  • Plan Creation:

    We have created various membership plans with customizable features, such as:

  • -  Monthly or Yearly Membership Options

    -  Discounted Rates for Extended Memberships

    -  Packages with Included Services

    -  Free Service Options (e.g., annual physical) for Premium Plans

    -  Lab Test Bundles at Discounted Rates within Plans

  • Plan Assignment:

    Easily assign patients to specific membership plans based on their needs and preferences.

  • Tracking and Reporting:

    Track active memberships, identify renewal dates, and generate reports for membership trends and revenue analysis.

    3. Integrations:

  • Payment Gateway Integration: Stripe

    Integrated secure payment gateways (e.g., Stripe) within the EHR system. This allows patients to conveniently pay monthly or annual membership fees, as well as co-pays for additional services, directly through the platform.

  • Lab Integrations: Quest lab

    Secure integration with preferred lab networks enables seamless lab test ordering within the EHR system. Lab results will be automatically delivered back to the system for efficient review and patient communication.

  • E-Prescription Integration: Script sure

    Integrate with a certified e-prescription service, allowing for secure electronic transmission of prescriptions to pharmacies, improving efficiency and reducing potential medication errors.

Value Delivered

  • Cost-Equivalent Upgrade:

    Provided their owned EHR at the cost of an annual subscription fee of the previous chargeable EHR, maximizing affordability.

  • Cost Savings:

    Our cost-effective EHR solution resulted in significant savings for the client, reducing expenses associated with the previous system by 30% annually.

  • Improved Operational Efficiency:

    The client experienced a 25% improvement in administrative efficiency with streamlined patient intake forms and charting templates.

  • 5-10% reduction in administrative errors:

    Automated processes and data capture within the EHR system can minimize errors in billing, membership management, and patient records. This can result in a 5-10% reduction in administrative errors.

  • 10-15% improvement in payment collection:

    Streamlined billing through automated invoice generation and integration with payment gateways can accelerate payment collection.