+1 (405) 638-3126 Overview
This case study explores the challenges faced by a healthcare organization with an existing EHR system. While the system provided basic functionality, it lacked advanced features that hindered efficiency and patient care delivery. The client wanted Thinkitive's expertise and resources to enhance their EHR system with the following functionalities:
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Intake Forms:
Streamline the patient intake process by enabling the creation and customization of intake forms.
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Patient Charting with SOAP Notes:
Empower healthcare professionals to document patient encounters efficiently using standardized SOAP notes (Subjective, Objective, Assessment, Plan).
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Clearinghouse Integration:
Improve billing efficiency and reduce administrative burden by integrating the EHR system with a clearinghouse.
Business challenges
1. Time-consuming Intake Process:
Reliance on paper intake forms resulted in lengthy patient registration and data entry processes.
2. Inefficient Charting:
Lack of standardized charting methods led to inconsistencies in documentation and hindered effective communication between healthcare providers.
3. Manual Billing:
Manual insurance claim submission processes were time-consuming, prone to errors, and delayed reimbursements.
Solution
Leveraging our team of experienced developers with expertise in healthcare IT, we allocated resources to work closely with the client to understand their requirements and objectives. Our developers conducted a thorough analysis of the client's existing EHR system to identify areas for enhancement and integration.
1. Intake Form Module:
Our team has developed a user-friendly module within the EHR system for creating and customizing intake forms. This allows for:
- Capturing essential patient demographics and medical history.
- Tailoring forms to specific specialties or patient populations.
- Streamlining data collection and improving information accuracy.
2. SOAP Note Templates:
Integrated pre-defined SOAP note templates within the EHR system. This empowers healthcare professionals to:
- Document patient encounters in a standardized format.
- Capture subjective and objective findings, assessments, and treatment plans efficiently.
- Facilitate clear communication and collaboration within the care team.
3. Clearinghouse Integration:
Seamlessly integrated the EHR system with a chosen clearinghouse. This enables:
- Electronic claim submission for faster processing and reimbursement.
- Reduced errors associated with manual data entry.
- Improved billing efficiency and revenue cycle management.
Value Delivered
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Improved physician productivity by 15-20%:
Standardized intake forms and SOAP notes can streamline data collection and charting processes, saving healthcare professionals valuable time for healthcare professionals.
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10-15% reduction in medical errors:
Consistent documentation through SOAP notes improves the quality and comprehensiveness of patient records, facilitating better clinical decision-making and care coordination.
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Streamlined Billing Processes:
Integration with the clearinghouse reduced billing errors by 20% and accelerated reimbursement cycles by 40%.
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Cost Savings:
As per the client’s feedback, the automation of billing processes resulted in a cost savings of $50,000 annually
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Client Satisfaction:
The successful implementation of advanced features and integration with a clearinghouse met the client's expectations and resulted in high satisfaction with the enhanced EHR system.
"Thinkitive's expertise in healthcare development was incredible in enhancing our existing EHR system. The integration of intake forms, SOAP notes, and clearinghouse functionality has significantly improved our workflow efficiency. We've seen a 15% reduction in time spent on data entry and charting tasks, allowing our staff to dedicate more time to patient care. Additionally, the faster claims processing through clearinghouse integration has improved our cash flow."