Psychiatric Healthcare: A Streamlined Approach to Efficiency and Excellence in Mental Health Services

Overview

The client seeking services has amassed more than 15 years of expertise in the field of psychiatry. Dedicated to offering inclusive mental health services, this professional aims to extend support to individuals across various communities. The organization's diverse team, consisting of psychiatrists, psychologists, and mental health experts, works collaboratively to develop tailored treatment strategies for patients managing a spectrum of psychiatric conditions.

Business challenges

Recognizing the importance of efficient and streamlined healthcare operations, the client contacted us to streamline their workflows and improve the efficiency and accuracy of patient data documentation. The organization faced problems managing its practice operations, such as appointment scheduling, patient management, and other financials for their Psychiatric service provider. Additionally, they wanted to add telehealth, e-prescriptions, and assessments with custom clinical notes.

Thinkitive Solution

A team of business analysts and SMEs had several meetings with clients to gather complete requirements. Based on the gathered client requirements, the team has developed a feature list that describes the project scope. That feature list was presented to the client, and after some iterations, we got approval from the client.

With the approved feature list, the team has started developing an EMR solution for the psychiatric specialty. To achieve this solution, our team has delivered multiple key features that help healthcare professionals to streamline their practice operations.

Below are some key features that we have provided to clients-

Solution Highlights

We have provided some essential key features to the client that assists providers in completing their task with more efficiency-

1. Seamless patient registration and Intake

Using this feature, the front desk staff can onboard patients with essential patient information more efficiently. The delivered solution helps collect comprehensive patient information with more accuracy. Auto popup suggestions will help reduce providers' typing tasks. The system can efficiently send intake forms to patients upon booking an appointment. Patients are required to complete these forms before their appointments. This process aids in reducing both patient and provider wait times.

2. Template-based psychological screening assessments

This delivered feature assists providers in determining an individual's psychological well-being, including emotional health, cognitive functioning, and behavioral patterns. These template-based assessments come with a set of predefined templates of questionaries and surveys.

3. Scheduling and automated reminders

The scheduling feature facilitates seamless appointment scheduling with more accuracy and patient convenience. Patients can also book convenient slots for appointments using the patient portal.

To reduce the number of no-shows, this feature will help to send notifications and reminders to patients.

4. Medication management with patient privacy

Using the E-prescription feature will assist in transferring prescriptions in electronic form directly to pharmacies. It helps the provider minimize the utilization of paperwork.

We've seamlessly integrated an Electronic Health Record (EHR) system with Surescript. This integration enables providers to electronically send prescriptions, ensuring a more efficient and accurate process. The system displays patients' medication history and any known drug allergies, aiding providers in making informed prescription decisions. This integration significantly reduces errors and streamlines the prescription process, eliminating the need for administrative tasks such as calling patients or pharmacies.

5. Telehealth

Using telehealth gives the psychiatrist access to conducting therapy sessions for patients via video conferencing. In this module, we have delivered various features, such as video conferencing and telemedicine platforms, to deliver mental health services and support to patients remotely.

Providers can quickly initiate Telehealth sessions using a computer, tablet, or smartphone to connect with clients through a secure, HIPAA-compliant infrastructure.

Value Delivered

• Streamlined operations

  Using delivered solutions will help in accomplishing tasks with more efficiency and fewer errors.

• Compliance and data security

  It is essential to maintain patient data securely. Our delivered system offers a feature that helps to maintain data privacy and security.

• Improved efficiency and productivity

  Patient documentation and assessment are carried out seamlessly using custom templates. It helps to reduce human errors. It assists in increasing the productivity of staff members.