Revolutionizing Physical Therapy: A Case Study on Telehealth Integration in EMR Software


Healthcare, EHR, Physical Therapy


Python, Angular, TypeScript, REST, SOAP, Web Services


The client in the United States offers treatments to patients who are experiencing problems with their musculoskeletal system. Physiotherapy Clinic is a renowned rehabilitation center located in downtown Chicago. A highly experienced physiotherapist, the clinic has gained a stellar reputation for its exceptional patient care and specialized treatment programs.

The Physiotherapy Clinic operates with a significant patient intake of 200-300 patients weekly. The clinic boasts a comprehensive team of 15 physicians, 20 staff members, and 5 administrators, all contributing to the seamless functioning and high-quality care provided to the patients.

Business challenges

More patients cannot visit the practice in person because of accidents, surgeries, or physiological ailments. The client recognized the need for remote or virtual patient consultations to see more patients in less time. The client wishes to include Telehealth capabilities in their existing practice management EMR software. The healthcare provider requested the implementation of a telehealth e-prescription feature in the existing practice management EMR software.

Thinkitive Solution

Thinkitive's business analysts and SMEs met with the customer several times to better understand their needs. The team has finalized the need after multiple talks with the client.

We integrate with telehealth, including Twilio, zoom, Amwell, SeaSame, and others.

According to the feature list, the team created primary care EMR software that includes telehealth, e-prescription, and Remote Patient Monitoring.

image showing workflow diagram of end-to-end telehealth facilities offered to patients

Solution Highlights

    1. Telehealth

    The video conferencing feature allows physical therapists to virtually consult patients in real time for assessments, exercise demonstrations, and progress monitoring. The video conferencing is secure and maintains the privacy of medical information shared. It saves time on in-person visits, transportation, and cost of transportation.

    2. Appointment Scheduling

    This feature allows patients to schedule appointments for a virtual consultation with physical therapists. Selecting a time, date, and specialist for the appointment, Reschedule or cancel a scheduled appointment.

    3. Data Security and HIPAA Compliance

    The developed software follows the HIPAA technical regulations, which ensure secure communication between the patient and physical therapist. It protects the sensitive patient health information shared during the treatment.

    It offers a vital data encryption feature that eliminates the risk of data breaches and protects the patient's health information.

    4. E- Prescription

    This feature allows physical therapists to create lab and pathology orders and order medicine to the pharmacies electronically in real-time through the software. It also allows real-time tracking of order status.

    5. Telerehabilitation Exercises

    The software provides a comprehensive library of exercise sessions, which helps patients to do various exercises for quicker health recovery. This feature provides various informative session videos about physical exercises, diet recommendations, and lifestyle changes.

    6. Remote Monitoring

    The software allows remote monitoring of the patient's health progress using various tools that indicate the patient’s adherence to the treatment plan, exercises done, and sessions attended. The software also alerts the physical therapist when a patient needs intervention or requires any suggestions during treatment.

Value Delivered

  • It enables the physical therapist to consult the patients virtually. It reduces the inpatient visits and transportation costs.

  • It provides secure communication and exchange of patient medical records between patient and physical therapist.

  • E-prescription feature improves the accuracy and speed up the treatment process.

  • It improves patient engagement as patients can view their medical records, track health progress, and schedule appointments with physical therapists.

  • It allows physical therapists to monitor patient health progress and physical activities remotely.