+1 (405) 638-3126 Overview
The client is a progressive and patient-centric healthcare provider located in a bustling urban setting. Established with a commitment to delivering high-quality care, the clinic caters to a diverse population with a focus on innovation and accessibility in healthcare services. The client has 130 to 150 providers and staff members in his clinic. Also, the client has more than 1250 active patients enrolled for their services.
Business Challenges
The Client was looking to develop software to help hospitals manage their different workflows with multiple specialties, providers, and patient services. The clinic is dedicated to embracing technological solutions that improve efficiency, patient care, and overall healthcare delivery.
The client had trouble keeping track of patients, overlapping appointments, and handling other practice-related matters. Because of this reason, the client reached out to Thinkitive to develop a compatible EMR for their practice. Furthermore, they desired to incorporate telemedicine features to assist patients virtually.
Here are the major challenges faced by the client:
1. Appointment Complexity and Availability Management:
- The client has struggled with a disorganized appointment system, resulting in scheduling conflicts.
- Inefficient availability management/ Real-Time Availability Management
2. Difficulties in Patient Charting and SOAP Notes:
- Lacks robust patient charting capabilities.
- Incomplete and scattered patient records affect the quality of healthcare delivery.
3. Task Management Inefficiencies:
- Disjointed task management systems cause delays and potential oversights in essential healthcare tasks
- Impacted operational efficiency
4. Inability in virtual consultations:
- Encountering delays in attending to patients promptly due to geographical barriers
- Existing software systems lack mechanisms for active patient engagement
- The client faces difficulties in seamlessly integrating virtual consultations into their existing system.
Solution
Based on the data collected regarding the client's requirements, the team created a feature list that describes the project's scope. Following the approved feature list, our team has initiated the development of an EMR solution from scratch.
Here are some of the key features delivered to our client:
1. Instant Appointment Booking & Availability Management:
In terms of resolving appointment scheduling and availability management issues, our technical team has implemented an advanced scheduling module.
Below are some features added to the provided module:
- Create and manage provider availability.
- Manage time buffers and block time facilities for providers.
- Single and multiple specialist selection day, week, and Monthly appointment view.
- Email and SMS notifications for appointment reminders.
- Edit, cancel, or reschedule appointments from both patient and provider sides.
2. Comprehensive Patient Charting and SOAP Notes:
To capture comprehensive patient information, our team has developed structured charting templates. Patient medical charts enable providers to view comprehensive medical information about their patients. Patient charting includes clinical data, such as
- Demographics
- Allergies
- Vitals
- Problems
- Medications
- Vaccine
- Documents
- Medical, Surgical, family, and social history
The team has provided a feature that allows for creating customizable SOAP note templates and allows healthcare providers to tailor clinical documentation to specific patient needs. Providers can configure their templates for SOAP notes at their convenience.
3. Centralized Task Management Dashboard:
Task management module providing healthcare providers with a centralized view of pending tasks. Additionally, Implemented a task prioritization algorithm to optimize task management based on urgency, timeline, and importance. Below are features added for task management
- Complete the open encounter by signing off
- Create tasks for another team member
- Add task priority as well as due data
- Complete any action that has to be complete
- Collect patient payment if required
4. Seamless telemedicine Integration with Zoom:
In terms of facilitating virtual consultations, the team has integrated a Zoom API with the EMR system—embedded telemedicine features directly within the EMR interface for a seamless user experience. Also, the team has ensured end-to-end encryption and compliance with telemedicine regulations for patient confidentiality and data security.
- Allows to share video links for telehealth with other members
- Easily create notes during the call
- Accessible Video Calls
- Efficient and Secure incall chatting
- Multi-Client Sessions
- Record calls
Value Delivered
The client has received this Feature-Packed and HIPAA-compliant EMR in 3 months; here are the values that we have delivered to the client:
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Improved Patient Experience:
After providing advanced scheduling and availability management features, as per the client feedback, they have achieved a 25% reduction in appointment wait times, leading to increased patient satisfaction.
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Enhanced Clinical Documentation:
Implementation of comprehensive patient charting and SOAP notes is beneficial to ensure the accuracy and completeness of patient records, improving overall healthcare quality.
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Operational Efficiency:
The successful implementation of the task management features it resulted in an Increased task completion speed of 40%, which offered a more streamlined workflow and reduced operational bottlenecks.
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Seamless virtual consultation:
By leveraging the telemedicine feature, healthcare providers can conduct virtual appointments, elevating patient care and fostering an impressive 60% surge in patient engagement.