+1 (405) 638-3126 85% Reduction in Manual Tasks: The Impact of Automation on Productivity
Home Health Care 
White labeled Centralized System
Speciality:
Home Health Care
Location:
Multiple Locations (EST)
Impact:
25% Improvement in Caregiver Utilization
Services:
White labeled Homehealth Care System
Business Challenges
- Overlapping Subscription Systems
- Inconsistent Data Across Platforms
- Staffing and Scheduling Complexity
- Authorization and Compliance Management
- Inefficient Task Management
- Poor Coordination Among Care Teams
Solution
- Unified/White labeled Centralized System
- Robust Real-Time Data Integration
- Centralized Staffing and Scheduling Module
- Automated Authorization and Compliance Tracking
- Tailored Care Plans for Complex Requirements
- Streamlined Task Management and Enhanced Communication Tools
- Electronic Visit Verification (EVV) with GPS and Offline Mode
Values
- Increase Operational Efficiency by 30% by Streamlining Client Management, Care Episode Tracking, and Task Scheduling.
- 25% Improvement in Caregiver Utilization and Availability.
- The Integrated Claim Manager and Timesheet Approval System Reduced Billing Errors by 20%.
- Patient Satisfaction Increased by 15% with Better Care Coordination through Episode Management and Treatment Planning.
Solution Implementation
Our U.S.-based client faced significant challenges due to the use of multiple subscription-based systems for home care services. While using different platforms for scheduling, billing, and documentation, the client experienced inconsistencies, errors, and growing frustration among staff, which hindered coordination. To address these issues, the client decided to develop a white-labeled centralized home care system, integrating all essential functions into one cohesive platform, complemented by a caregiver mobile app to streamline operations and improve overall efficiency.
1. Unified Centralized System:
To address the challenge of overlapping subscription systems, we implemented a unified, centralized home care platform. This solution consolidates all essential functions—scheduling, billing, and care notes—into a single interface. By eliminating the need for multiple subscriptions, we enhanced efficiency and reduced the risk of inconsistencies. Care teams could now access all relevant information in one place, leading to better coordination and improved data accuracy.
- Integration of Essential Functions
- Real-Time Data Synchronization
- White Label Customization Options
2. Real-Time Data Integration:
To combat inconsistent data across platforms, we developed a robust real-time data integration feature. This feature ensured that all information, from patient records to caregiver schedules, is consistently updated and synchronized across the platforms. By providing a single source of truth, we minimized errors and discrepancies that often arise from using multiple systems. This feature enhances the reliability of the data available to care teams, facilitating better decision-making and coordination. With accurate and up-to-date information at their fingertips, caregivers could now provide more personalized, effective and holistic care to their patients.
- Robust Real-Time Data Integration
- Consistent Updates Across Platforms
- Enhanced Decision-Making and Care Coordination
3. Centralized Staffing and Scheduling Module:
Our advanced scheduling system offers an intuitive interface for managing complex care schedules. With this caregivers and administrators could easily view and reassign tasks with a simple drag-and-drop functionality. Furthermore, bulk scheduling and customizable calendar enhanced planning, while intelligent caregiver matching ensured optimal assignments based on client needs and caregiver skills.
- Bulk Scheduling and Customizable Calendar Views
- Intelligent Caregiver Matching for Optimal Assignments
4. Tailored Care Plans for Complex Requirements:
Our customizable care plan feature allowed caregivers and clinicians to create personalized plans for patients with complex conditions. Real-time updates ensure immediate access to changes in treatment or patient status, incorporating medication schedules, dietary restrictions, and therapy protocols for a comprehensive approach to care.
- Personalized Care Plans for Complex Conditions
- Real-Time Updates for Immediate Access
- Incorporation of Medication and Dietary Needs
5. Streamlined Task Management:
To enhance task management efficiency, we implemented a comprehensive task management module that prioritizes and organizes caregiver duties. This feature allowed for easy assignment of tasks, tracking of progress, and setting reminders for critical deadlines. By offering a clear overview of responsibilities, caregivers could better manage their workloads and ensure that all essential tasks are completed on time.
- Comprehensive Task Management Module
- Prioritization and Organization of Duties
- Progress Tracking and Deadline Reminders
6. Automated Authorization and Compliance Tracking:
To simplify authorization and compliance management, we integrated automated workflows that streamline the approval process for timesheets and task logs. This feature ensured that all billing and reimbursement processes adhere to healthcare regulations, minimizing delays and reducing administrative errors.
- Streamlined Approval Process for Timesheets
- Automated Workflows for Authorization Management
- Compliance with Healthcare Regulations
7. Enhanced Communication Tools:
To improve coordination among care teams, we introduced enhanced communication tools within the platform. This feature included secure messaging, real-time notifications, and shared care plans, facilitating seamless communication between providers, caregivers, and patients. By breaking down communication barriers, care teams can collaborate more effectively, share updates instantly, and address patient needs proactively.
- Secure Messaging and Real-Time Notifications
- Enhanced Communication Tools for Care Teams
Mobile Application for Caregivers
1. Efficient Availability Management: Nurses can easily manage their schedules through a calendar interface, allowing them to set their availability based on patient locations for optimal appointment scheduling.
2. Electronic Visit Verification (EVV): A digital check-in process allowed nurses to confirm their presence at patient locations with a simple tap, ensuring compliance and precise timekeeping.
3. Geolocation Verification: Depending on regulations, the app may utilize geolocation features to verify visit locations, adding an extra layer of accountability.
4. Real-Time Updates and Notifications: The app provides real-time updates on nurse availability, with optional notifications to alert nurses about new appointments or changes, ensuring they stay informed and organized.
5. Streamlined Task Management: Nurses have a clear overview of tasks required during patient visits, enhancing workflow efficiency and accuracy in documentation.
6. Virtual Visit Capability: The app facilitates secure telehealth consultations through video conferencing, allowing nurses to provide care remotely while ensuring patient privacy.
7. Real-Time Documentation/ Timesheet Submission: During virtual visits, nurses can document notes and observations in real-time, capturing patient signatures and submitting information seamlessly to the system.
Business Value
Improving UX
Helped being on the same page with the patients. We improved User experience and made the accuracy of the results higher.
Developing All Flow
Helped in having a competitive advantage. We chose a proper tech stack, developed all flow from A to Z and implemented in real life.
Optimization
Increasing operational speed by 2 times. Now all data in one place. Increasing operational speed by 2 times. Now all data in one place.
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