Achieved 85% Improvement in Stability: Revamped Provider System and Caregiver App Post-Takeover

1. Advanced Scheduling and Task Management System (Intelligent Caregiver Matching):

Our advanced scheduling system offered an intuitive, easy-to-use interface for managing complex care schedules. The scheduling feature allows caregivers and administrators to view and reassign tasks effortlessly, with convenient access to key scheduling details. Real-time adjustments can be made using drag-and-drop functionality, and bulk scheduling options enable efficient planning for entire care periods. Users can choose from monthly, weekly, or daily calendar views, providing maximum visibility into employee and client schedules. The system's intelligent matching feature ensured that the right caregivers are assigned based on client needs, caregiver skills, availability, and compatibility, improving care delivery and compliance while streamlining operations.

• Real-Time Adjustments with Drag-and-Drop Functionality
• Bulk Scheduling for Efficient Planning
• Flexible Calendar Views (Monthly, Weekly, Daily)
• Intelligent Caregiver Matching by Skills and Availability

2. Personalized Plan of Care with Real-Time Updates:

To solve the issue of providing generalized care for patients with complex needs, we implemented a customizable care plan feature. This allowed caregivers and clinicians to tailor care plans according to the unique medical conditions and preferences of each patient. The system supports real-time updates, so if a patient’s condition changes or a clinician modifies treatment, caregivers immediately receive the latest instructions. Care plans can be customized to include medication schedules, dietary restrictions, therapy protocols, and personal preferences, ensuring a holistic approach to patient care.

• Real-Time Synchronization of Care Plan Updates
• Individualized Adjustments for Medical Conditions
• Personalized Therapy Protocols

3. Real-Time Vital Signs Monitoring and Alerts (Integrated Wearable Device Syncing):

We introduced real-time patient monitoring tools to enhance patient safety and ensure timely interventions for those in home care settings. This feature enabled caregivers to track vital signs such as heart rate, blood pressure, oxygen levels, and other health indicators through the system. Data can be entered manually or synced from connected devices, such as wearable health monitors. Alerts are triggered automatically if a patient’s vitals fall outside the normal range, allowing caregivers to act quickly and prevent potential complications.

• Real-Time Vital Signs Monitoring with Automated Alerts
• Integration with Wearable Health Devices
• Manual and Automated Data Entry
• Immediate Alerts for Abnormal Vital Signs

4. Standardized Patient Data Capture and Management (Automatic Prompts):

We introduced a standardized system for capturing and managing patient data. This solution ensured that all caregivers followed the same format when documenting patient interactions, which improved the accuracy and completeness of records. The system allowed caregivers to easily input visit notes, medication administration details, and care activities in real-time, ensuring up-to-date records. It also includes automatic prompts for key information, reducing the chances of missing crucial details. The reporting feature enables home care managers to generate comprehensive reports on patient care, caregiver performance, and overall agency operations.

• Consistent Documentation Format for Caregivers
• Real-Time Input of Visit Notes and Care Activities
• Automatic Prompts for Essential Information

5. Streamlined Billing and Payment Processing:

Our billing system simplifies the financial aspects of home care services through features that enhance efficiency, accuracy, and transparency. Automated billing generates invoices based on predefined service parameters, reducing manual entries and errors. Caregivers can track hours using an integrated timesheet feature, ensuring accurate claims for timely payment. The platform seamlessly connects with major insurance providers, verifying eligibility in real time and facilitating smooth claims processing. Clients and administrators benefit from real-time invoice tracking, which enhances visibility into billing status and payment histories. Furthermore, customizable billing reports provide insights into service usage and costs, fostering transparency and trust. Additionally, automated reminders for upcoming and overdue payments help clients stay informed, reducing late payments. Overall, this system empowered caregivers to focus on delivering high-quality care while effectively managing the financial aspects of home care.

• Automated Billing Features for Care Services
• Timesheet Management for Accurate Claims
• Integration with Insurance and Payment Systems
• Real-Time Invoice Tracking and Updates

6. Ongoing support:

We have delivered ongoing support to ensure our client's success. Our dedicated team is always available to assist with any challenges they may encounter, providing timely solutions and expert guidance. This continuous support helps them adapt to evolving needs and capitalize on new opportunities, fostering a sustainable growth environment. We prioritize open communication, encouraging the client to share feedback and concerns, which we address promptly.

1. GPS Navigation with Turn-by-Turn Directions:

We have developed and delivered a GPS mapping feature with turn-by-turn directions in the mobile app. This ensures caregivers can navigate to patient locations efficiently, minimizing the risk of getting lost and enhancing route planning for timely arrivals and effective schedule management.

• Integrated GPS Mapping
• Enhanced Navigation Accuracy

2. One-Touch Clock In/Out and Shift Verification:

The home care mobile app also includes a one-touch clock-in and clock-out feature, streamlining time tracking for caregivers. We have integrated automatic shift verification to ensure accurate recording of start and end time, simplifying administrative tasks and reducing errors in payroll and compliance.

• Automatic Shift Verification
• One-touch Clock-in and Clock-out

3. Real-Time Documentation of Vital Signs and Notes:

We have implemented real-time documentation capabilities in the custom home care software app, allowing caregivers to record vital signs, take notes, and complete documentation on the spot. This feature ensured that patient records are always updated and accurate, supporting better care decisions and communication.

• Instant Vital Signs Entry
• On-the-Spot Note Taking

4. Offline Documentation Capability:

The custom home care software app also supports offline documentation, allowing caregivers to record care activities without an internet connection. We have ensured that all data syncs automatically once connectivity is restored, maintaining comprehensive and accurate patient information without interruptions.

• Offline Data Entry
• Automatic Data Sync
• Uninterrupted Record Keeping