How to Choose the Best EMR for Urgent Care

meta-6-1024x538 How to Choose the Best EMR for Urgent Care

When selecting Urgent Care EMR software, it’s essential to consider the basic required characteristics of the urgent care industry. In urgent care, time is a crucial factor in tracking time, so the Selected EMR should have an accurate time-tracking system. EMR should offer features like custom templates, which help to collect comprehensive information in a short period.

It is necessary to focus on the patient encounter process. For seamless encounters, EMR should have pre-built templates or micros that can help to reduce the time for creating the same notes repeatedly for repeated patient issues. It will assist in providing top-notch patient care in less period. Regarding billing, the system should have auto-populated CPT codes with descriptions. That will help in increasing the chances of reimbursement.

What is Urgent Care EMR?

Urgent-care-1024x670 How to Choose the Best EMR for Urgent Care

Urgent care EMR is nothing but EMR software that supports unique patients and practice flow in the urgent care industry. Urgent Care EMR software allows urgent care clinics to efficiently handle patient inflow and patient visit details. Urgent care EMR is generally integrated with several other software like practice management (PM), which can help the urgent care industry complete patient charting more efficiently. Urgent care EMRs can track data, progress, and issues over time to better understand patient information.

Urgent Care EMR software is software that offers tracking of patient data, patient issues, and the overall progress of patients, which helps to understand patient information better. A better understanding of patient data can help providers to understand patient issues and to provide the best service. It can result in better customer satisfaction.

Reason Urgent Care is Struggling with hospital EMR

Hospital EMRs are designed to contain and record the patient appointment details. Details about the patient visit, appointment booking, encounter, and other required documents are briefly mentioned. Gathering and organizing information as needed is another responsibility for healthcare providers in general healthcare facilities. In urgent care, time is an essential factor. In urgent care, the time value is more than in other health care centers.

In urgent care, patients come for the service on an urgent basis. While fulfilling this requirement, it is more important to focus on the required time to provide quality patient service. Using standard hospital EMR can produce hindrances while fulfilling these requirements of urgent care centers.

In the urgent care industry, patient registration should be fast and require less clicking. However, if we use a hospital EMR, it will take a longer time for patient registration. Which can lead to patient dissatisfaction with service. To avoid this, we can apply Custom Urgent Care Software to provide pre-customized templates.

This can reduce the time duration for intake and make it easy to handle high patient inflow for providers. In the urgent care industry, we need to keep track of how many patients a provider sees at a specific time. In this scenario, Urgent care EMR software plays a vital role than hospital EMR.

Things Custom Urgent Care Software must Satisfy

Urgent-Care-Software-must-Satisfy-1-1024x576 How to Choose the Best EMR for Urgent Care

1. Where the patient data is stored?

Data storage is one of the necessary things to be satisfied with using Custom Urgent Care Software. To understand the necessity of data storage, firstly, we need to understand the use of EMR software.

EMR software generally records patient information in a specific format and shares it with other systems. When the patient reaches healthcare for the first time, only all patient data is recorded by EMR.

The data must be stored in a specific format. This allows the provider to use it for future appointments or other activities at the center. Providers can save time and effort by using patient data to complete intake and other documentation more quickly and easily.

2. Consider an EMR software with Application Service Provider Technology (ASP)

An online platform called an application service provider gives authorized users access to internet data for providers. It acts as a cost-effective solution for health care. Using ASP makes it easier for healthcare providers to keep patients’ files safe. It helps to reduce the costs of integrating other software for the same. ASP helps keep software up-to-date by providing insights on when updates are required.

3. Check how medication information can connect

It is much more difficult for healthcare providers to keep track of medication for every patient that has been treated. While prescribing medication, it is essential to know about the patient’s medical history, allergies, and drug interactions. With the help of all these details, the provider can fulfill all requirements for providing quality care.

Using EMR can solve all the impediments with a few clicks. With the help of EMR, providers can save patient’s medication information. Using the saved medication information of the patient, the provider can prescribe the medications. It helps providers to avoid the causes of adverse effects of medication with avoidance of wrong drug combinations. When choosing custom urgent care software, this factor must be satisfied in terms of providing quality care.

4. Appointments scheduling

Appointment scheduling is an essential feature in Urgent care services. As we already know, time is a significant factor in urgent care service. To handle this factor, the time for scheduling the appointment must be shorter than other health care services.

Which can provide value for saving patients’ time as well as the provider’s time. After the initial appointment, it is important to give reminders to the patient after a particular time period. Giving reminders to patients regarding upcoming appointments can help providers manage the high inflow of patients. It will also be helpful for the front desk staff to schedule the appointments without facing any patient load. This feature must be followed by urgent care EMR to avoid a large inflow of patients.

5. Easy-to-use navigation

While talking about urgent care EMRsoftwar, we always need to keep in mind the prime reason behind visiting urgent care services. Patients mainly visit urgent care for urgent requirements regarding health issues. For front desk staff, the navigation of EMR should be easy. It will help healthcare providers/ front desk to make patient intake in a short time. For documentation purposes, easy navigation plays an important role.

An EMR must be able to interact with practice management (PM) software without any issues to provide high-quality service, which can provide guidance to users for documentation.

6. Training and technical support

Implementing urgent care EMR software is not enough for a seamless process. Training healthcare staff is vital for providing patients with a smooth experience from start to end.

So that provider staff can handle the software very efficiently. After the implementation of EMR software, it is essential to understand how to use it. To tackle such kinds of scenarios, we need to provide training to respective healthcare staff. We need to provide software training as per the role and responsibilities of staff. To deliver training as needed, we must first understand the roles and duties of the respective staff members.

7. Patient-focused functionality

Urgent care is for patients with serious health issues that are not life-threatening but still need immediate attention. People who prefer urgent care do not like to wait in long queues. Additionally, they are unable to visit the doctor’s office during regular hours.

In such kind of scenarios, patients always require health services on an urgent basis. Time is a vital part of the urgent care process. It’s essential to finish patient intake and documentation using EMR software swiftly. After encounters with patients, it’s important to improve the checkout process for better patient care and a smoother experience. It is essential to ensure complete patient satisfaction.

8. Powerful reporting

In Urgent Care, the provider collects patient information like demographics, medical history, insurance details, and all other necessary data. We need an EMR that can easily connect with different diagnostic tools to send data and get this information seamlessly. After collecting data, it is needed to sustain the device in a particular manner for future reference. It is important to save all medication data of each patient. Using data that EMR records, providers can prescribe the medication according to it.

Just like recording all patient details, it is also important to take insurance pre-verification to avoid insurance denials. In the end, EMR helps to record much more information about each visited patient for urgent care service.


During urgent care, focus on giving seamless patient service from start to finish. Urgent care EMR software will help to fulfill all the requirements of providers. Providing high-quality patient care is necessary, but also maintaining staff productivity is essential. To balance both things, EMR software plays a vital role in this scenario.

After the encounter, the next important factor in the process is nothing but billing. For efforts less billing, EMR provides a pre-verification service for insurance, which can help to minimize the rate of insurance denials. Urgent care EMR software makes work more accessible for all healthcare providers, including front-end staff who start the patient’s journey.

Frequently Asked Questions

1. What should I consider when choosing an EMR for my urgent care clinic?

When choosing an EMR for an urgent care clinic, the following factors need to be considered.

  • Easy navigation
  • Prioritization of work
  • Patient data storage
  • Appointment scheduling
  • Integration with other devices
2. Why should I choose a cloud-based or on-premises EMR system for my urgent care clinic?

Choosing a cloud-based EMR will result in good outcomes. Cloud-based EMRs will provide a storage space for patient data.

3. What should be my first step in the process of selecting an EMR for my urgent care clinic?

While selecting an EMR for urgent care, some things must be considered. One of them is client requirements and needs. Based on your requirements, we can develop an EMR.

Ganesh Varahade

Founder & CEO of Thinkitive Technologies.

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