+1 (405) 638-3126 Transforming Psychotherapy Services with Telehealth - A Case Study
Telehealth 
Psychotherapy
Speciality:
Psychotherapy
Location:
Multiple Locations
Impact:
Minimized scheduling conflicts by 30%
Services:
All-in-One Telehealth Platform
Business Challenges
- Fragmented Scheduling for Virtual Consultations
- Inefficient Lead Management
- Limited Provider Availability Management
- Cumbersome Telehealth Encounter Documentation
- Poor Patient Experience
Solution
- Integrated Leads Management System
- Robust Telehealth Scheduling Platform
- Dynamic Provider Availability Management
- Comprehensive Encounter Management
- Streamlined Billing and Claims Processing
- User-Friendly Patient Portal with Telehealth
Values
- Efficient lead management boosted lead conversions by 35%.
- Telehealth encounters enabled providers to conduct virtual consultations 50% faster than in-person.
- The availability management feature minimized scheduling conflicts by 30%.
- Telehealth functionalities boosted patient engagement by 30%.
Solution Implementation
We developed a comprehensive web-based portal tailored for providers, admin teams, and patients to address the client's challenges and improve the delivery of psychotherapy services through telehealth. This integrated system focuses on enhancing communication, streamlining workflows, and facilitating seamless virtual consultations, ultimately bridging the gap between patients and providers while ensuring efficient management of leads and appointments.
1. Integrated Leads Management System
We developed a centralized leads management feature that allows the admin team to view lead details and efficiently convert them into scheduled telehealth appointments. This system includes eligibility checks to ensure that only qualified leads are processed, streamlining the onboarding of new patients for virtual consultations.
- Centralized leads management
- Eligibility checks
2. Robust Telehealth Scheduling Platform
The scheduling system was designed to enable schedulers to view real-time calendars with open slots created by providers for both in-person and virtual appointments. This feature enhances flexibility and efficiency in scheduling, ensuring that patients can easily secure timely telehealth sessions with available psychotherapists.
- Real-time calendars (Open Slots)
- Telehealth sessions
3. Dynamic Provider Availability Management
Providers can set and manage their availability for telehealth sessions directly within the portal. This feature allows them to create open slots for virtual consultations, ensuring patients’ appointments are booked during convenient times while minimizing scheduling conflicts.
- Create open slots
- Virtual consultations
4. Comprehensive Encounter Management
The encounter module allows providers to conduct telehealth sessions, document patient interactions, and manage charting efficiently. This feature includes tools for adding notes, conducting chats, and accessing patient history, which improves the quality and continuity of care during virtual visits.
- Encounter Notes
- Chats while encounter (virtual)
5. Streamlined Billing and Claims Processing
We implemented a billing feature that integrates with telehealth services, enabling efficient claims management for virtual appointments. This system simplifies the billing process for insurance claims, ensuring that the client can receive timely payments and maintain a healthy revenue cycle for telehealth services.
- Claim Management
- Revenue Cycle
6. User-Friendly Patient Portal
The patient portal was designed to offer a seamless experience for scheduling telehealth appointments, accessing profiles, and managing health information. Patients can easily navigate the portal to book virtual sessions with providers, enhancing their access to psychotherapy services.
Business Value
Improving UX
Helped being on the same page with the patients. We improved User experience and made the accuracy of the results higher.
Developing All Flow
Helped in having a competitive advantage. We chose a proper tech stack, developed all flow from A to Z and implemented in real life.
Optimization
Increasing operational speed by 2 times. Now all data in one place. Increasing operational speed by 2 times. Now all data in one place.
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