+1 (405) 638-3126 Addressing Access Barriers with a 24/7 Comprehensive Telehealth Solution
Telehealth 
Care Coordination
Speciality:
Care Coordination
Location:
Multiple Locations
Impact:
Improved Satisfaction by 25%
Services:
Telehealth with Care Navigator
Business Challenges
- Access Barriers to Timely Care
- Provider Unavailability During Critical Times
- Ineffective Appointment Scheduling System
- Fragmented Patient Data Management
- Gaps in Continuous and Coordinated Care
Solution
- Comprehensive Appointment Scheduling and Management System
- Efficient Patient Onboarding and Secure Data Entry
- Personalized Care Plan Creation and Management
- 24/7 Care Navigator Support for Continuous Patient Care
- Secure Patient-Provider Communication Channels
- User-Friendly Patient Portal for Enhanced Self-Management
Values
- 24/7 care navigator support boosted care coordination, raising patient satisfaction by 25%.
- Efficient patient onboarding reduced data entry errors by 35%.
- Personalized care plans and continuous monitoring boosted treatment adherence by 20%.
- Comprehensive scheduling reduced no-show rates by 30%, ensuring consistent patient care.
Solution Implementation
To address the client's needs, we developed a HIPAA-compliant telehealth solution with an integrated care navigator system, ensuring continuous and coordinated care for patients 24/7. Our solution includes the following features:
1. Appointment Scheduling and Management
To streamline the appointment process, we implemented a comprehensive scheduling feature that allows patients and providers to book, reschedule, and cancel appointments effortlessly. This system ensures that patients have flexible access to their healthcare providers, reducing wait times and improving overall patient satisfaction by offering convenient appointment management options.
2. Patient Onboarding and Data Entry
We developed a user-friendly onboarding process for providers to efficiently enter patient information, including clinical, financial, contact, demographic, insurance, medical history, goals, and medications. This feature ensures that all necessary patient data is accurately and securely stored, facilitating better care coordination and personalized treatment plans.
3. Care Plan Creation
The system enables providers to create detailed care plans tailored to each patient's unique needs and conditions. By integrating patient-specific data, providers can develop effective treatment strategies, ensuring that patients receive the most appropriate and effective care based on their individual health requirements.
4. 24/7 Care Navigator Support
To ensure continuous care, we included a care navigator feature that operates round-the-clock. Care navigators assist patients when providers are unavailable, offering guidance and support virtually or in person. This service ensures that patients receive timely assistance, enhancing the overall quality and accessibility of healthcare.
5. Patient-Provider Communication
Our solution includes secure communication channels that facilitate seamless interaction between patients and providers. This feature supports video consultations, instant messaging, and file sharing, enabling effective and timely communication that enhances patient engagement and satisfaction while ensuring confidentiality and security.
6. Comprehensive Patient Portal
We developed an intuitive patient portal that provides patients with easy access to their health information, appointment schedules, care plans, and communication tools. This portal empowers patients to take an active role in their healthcare, improving self-management and adherence to treatment plans.
By implementing this comprehensive telehealth solution, we ensured that the client could provide 24/7 care to their patients, improving access to healthcare, enhancing patient satisfaction, and optimizing care delivery.
Business Value
Improving UX
Helped being on the same page with the patients. We improved User experience and made the accuracy of the results higher.
Developing All Flow
Helped in having a competitive advantage. We chose a proper tech stack, developed all flow from A to Z and implemented in real life.
Optimization
Increasing operational speed by 2 times. Now all data in one place. Increasing operational speed by 2 times. Now all data in one place.
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