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Telemedicine App Development to Provide Timely Healthcare Services - A Case Study
Telemedicine 
Chronic Condition Management
Speciality:
Chronic Conditions Management
Location:
Multiple Location
Impact:
Reduced No-Show Rates by 30%
Services:
Telemedicine App
Business Challenges
- High No-Show Rates and Discontinued Care
- Inadequate Patient-Provider Communication
- Challenges in Monitoring Chronic Conditions
- Operational Inefficiencies in Appointment Management
- Difficulty in Treatment Planning and Documentation
Solution
- Enhanced Visit Scheduling System
- Comprehensive Virtual Communication Suite (Secure Video/Audio call)
- Advanced Disease Management Tools
- Streamlined Treatment Planning and Documentation
Values
- Automated reminders and easy scheduling cut patient no-show rates by 30%.
- Improved Patient-Provider Communication by 40%.
- Daily symptom tracking improved health outcomes for 85% of chronic patients.
- Streamlined scheduling and automated referrals boosted operational efficiency by 50%.
- Improved Treatment Planning Accuracy by 35%.
Solution Implementation
We worked closely with our client—a group of healthcare specialists—to understand their pain points, such as high no-show rates, inadequate communication channels, and challenges in remote chronic condition monitoring. By meticulously gathering their requirements, we developed a comprehensive telemedicine platform and integrated essential features such as visit scheduling, secure virtual communication, advanced treatment planning, and efficient disease management.
1. Enhanced Visit Scheduling System
- Visit Scheduling: Enabled seamless scheduling, rescheduling, and canceling of online and offline appointments and therapy sessions.
- Appointment Reminders: Integrated automated reminders for upcoming appointments to ensure patients are aware of their schedules.
- Automated Referrals: Automated physician referrals processing to streamline patient transitions between specialists.
2. Comprehensive Virtual Communication Suite
- Pre-Visit Questionnaires: Introduced pre-visit questionnaires to gather patient information before appointments.
- Secure Video/Audio Call: Provided secure video and audio call options for online appointments.
- Instant Messaging and File Sharing: Enabled instant text messaging and file sharing between doctors and patients.
- Appointment Recordings and Chat/Call History: Implemented storage for appointment recordings and chat history.
3. Advanced Disease Management Tool
- Daily Symptoms Tracker: Provided a daily symptoms tracker available to doctors for continuous assessment.
- Vital Sign Collection: Enabled the collection of patient vitals via smart medical devices or manual entry.
- Nutrition and Activity Journal: Offered a nutrition and physical activity journal for patients to record their daily habits.
4. Streamlined Treatment Planning and Documentation
- Template-Based Summaries: Enabled template-based creation of telehealth visit summaries.
- Treatment Plan Creation: Supported both template-based and manual creation of treatment and medication plans.
By addressing these challenges with targeted features, we provided a comprehensive telemedicine platform that improved patient care, enhanced communication, and streamlined operations for the client.
Business Value
Improving UX
Helped being on the same page with the patients. We improved User experience and made the accuracy of the results higher.
Developing All Flow
Helped in having a competitive advantage. We chose a proper tech stack, developed all flow from A to Z and implemented in real life.
Optimization
Increasing operational speed by 2 times. Now all data in one place. Increasing operational speed by 2 times. Now all data in one place.
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