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Transforming Musculoskeletal Care: A Telehealth Solution for Immediate and Accessible Treatment
Telehealth 
Musculoskeletal Physiotherapist
Speciality:
Musculoskeletal Physiotherapist
Location:
Multiple Locations
Impact:
Increased Bookings by 40%
Services:
Telehealth Platform
Business Challenges
- Limited Access to Care
- Lack of Immediate Care Options
- Complexity in Treatment Management
- Adherence to Treatment Plans
- Inefficient Communication with Therapist/Employer
Solution
- Robust Appointment Scheduling & Immediate Care Availability
- Streamlined Treatment Management & Adherence to Treatment Plans
- Regular Check-ins & Monitoring
- User-friendly Patient Portal with Essential Features
Values
- Appointment scheduling increased physiotherapy bookings and attendance by 40%.
- Offering round-the-clock virtual consultations led to a 50% reduction in appointment wait times.
- The telehealth platform increased physiotherapy access for remote workers by 25%.
- Regular check-ins and personalized treatment plans improved patient adherence by 35%.
- The patient portal boosted secure messaging by 30%, improving patient-therapist communication.
Solution Implementation
We connected with our US-based healthcare provider client to understand their unique challenges in providing musculoskeletal physiotherapy services to workers in the construction and manufacturing industry. By identifying their unique practice challenges such as limited access to care, lack of immediate treatment options, and inefficient communication, we developed a comprehensive telehealth platform.
1. Robust Appointment Scheduling & Immediate Care Availability
To address limited access to care, we implemented a robust appointment scheduling feature within the telehealth platform. This feature allows workers to easily book virtual physiotherapy sessions at their convenience, removing geographical barriers and providing immediate access to qualified physiotherapists.
- 24/7 Virtual Consultations: Offer round-the-clock access to healthcare services through telehealth.
- Automated Appointment Scheduling: Implement intelligent scheduling algorithms to optimize provider availability and patient convenience.
- Reduced Wait Times: Utilize appointment scheduling and queuing systems to minimize patient wait times.
- Expanded Service Areas: Reach patients in remote or underserved areas through virtual care.
2. Streamlined Treatment Management & Adherence to Treatment Plans
Personalized treatment plans are developed based on patient-specific data and preferences, ensuring that each individual receives care tailored to their unique needs. Additionally, regular check-ins and monitoring are conducted to track patient progress and ensure adherence to treatment plans, facilitating timely adjustments and ongoing support to optimize health outcomes.
- Personalized Treatment Plans: Developed tailored treatment plans based on patient-specific data and preferences.
- Remote Patient Monitoring: Integrate wearable devices and remote monitoring tools to track vital signs and patient conditions.
- Regular Check-ins and Monitoring: Conducted routine follow-ups and track patient progress to ensure adherence.
3. User-friendly patient portal with essential features
To enhance communication between workers, therapists, and employers, we created a user-friendly patient portal with essential features. This portal includes secure messaging, document sharing, and appointment-tracking functionalities.
- User-Friendly Interface: Develop an intuitive and visually appealing platform that is easy to navigate for patients of all ages and technical abilities.
- Personalized Patient Journeys: Tailor the patient experience based on individual needs and preferences, providing relevant information and resources.
- Secure Communication Channels: Enable effective communication between patients and providers through secure messaging and video consultations.
Our comprehensive telehealth platform successfully addressed the client's challenges by enhancing access to care, providing immediate treatment options, and streamlining communication between patients, therapists, and employers. With robust appointment scheduling, personalized treatment plans, remote patient monitoring, and a user-friendly patient portal, we ensure that workers receive timely and effective physiotherapy services.
Business Value
Improving UX
Helped being on the same page with the patients. We improved User experience and made the accuracy of the results higher.
Developing All Flow
Helped in having a competitive advantage. We chose a proper tech stack, developed all flow from A to Z and implemented in real life.
Optimization
Increasing operational speed by 2 times. Now all data in one place. Increasing operational speed by 2 times. Now all data in one place.
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