Virtual Dermatology Care: 30% Improvement in Chronic Skin Condition Tracking

1. Telehealth System Integration

Implemented a robust telehealth system to enable seamless virtual consultations, specifically designed to manage chronic skin conditions like eczema, psoriasis, and acne. The system supports high-quality video calls, allowing providers to visually assess skin conditions in real time.

2. Leads and Onboarding

To streamline the patient onboarding process for the dermatology practice, we developed a Leads and Onboarding module. This module is designed to efficiently manage potential patients (leads), convert them into active patients, and ensure a smooth and automated onboarding experience, including insurance eligibility checks.

3. Patient Charting and Image Management

To address the challenges associated with managing chronic skin conditions like eczema, psoriasis, and acne, we developed a comprehensive Patient Charting and Image Management module as a central feature of the telehealth system. This module is specifically designed to enhance the quality of virtual consultations by allowing dermatologists to efficiently track, analyze, and compare patients' skin conditions over time.

• Seamless Image Uploading
• Centralized Image Storage
• Live Access During Telehealth Visits
• Before-and-After Image Comparison

4. Scheduling and Provider Availability

Integrated a scheduling system with a calendar view that displays the availability of multiple dermatologists. This feature allows schedulers to book appointments based required time and provider, reducing scheduling conflicts.

• Interactive Calendar View
• Automated Appointment Reminders
• Customizable Provider Availability Settings
• Integrated Telehealth Session Links

5. Encounter Management

Created an encounter management module that allows providers to take detailed notes, use templates, and compare images live during telehealth consultations. This feature ensures that all aspects of the consultation are documented and easily accessible.

• Detailed Note-Taking
• Telehealth-Specific Documentation
• Customizable Templates
• Real-Time Image Comparison

6. E-Prescription and Billing Integration

Incorporated an e-prescription module directly connected to pharmacies, enabling providers to send prescriptions instantly after a telehealth visit. The billing system supports both insurance claims and cash payments, streamlining the invoicing process.

• Pharmacy integration
• Automated Refill Requests
• Billing System with Insurance and Cash Payment Support
• Insurance Claim Submission

1. Appointment Scheduling and Management

Enabled patients to schedule and manage upcoming appointments through the patient portal. Patients can select their preferred provider and time slot, with automatic reminders to reduce missed appointments.

2. Document and Image Submission

Implemented a document submission feature allowing patients to upload required forms and high-quality images of their skin conditions before their appointments. These images are stored and accessible to providers during telehealth visits.

3. Access to Medications and Treatment Plans

Solution: Integrated a medications section where patients can view their current prescriptions, refill them, and access personalized treatment plans provided by their dermatologist.

4. Billing and Payment Management

Provided a billing feature where patients can view pending bills, make payments, and track their insurance claims if applicable. The system supports both cash and insurance payments.