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Improving Medication Adherence by 25% with Innovative Functional Medicine Services
Healthcare 
Functional Medicine
Speciality:
Weightloss and Hormone Therapy
Location:
San Antonio
Impact:
25% Improvement in Medication Adherence
Services:
Functional Medicine
Business Challenges
- Manual and Time-Consuming Patient Intake
- Fragmented Patient Data and Disconnected Communication
- Manual Tracking and Reporting
- Inaccessible Care and Inconvenient Scheduling
- Cumbersome Medication Management and Adherence Issues
Solution
- Streamlined Patient Onboarding with Eligibility Verification and Online Booking (User-friendly website)
- Real-Time Progress Tracking and Personalized Care
- Integrated Fullscript for Streamlined Medication Management
- Convenient and Accessible Patient Portal
- Secure Telehealth and Online Consultation Integration
Results
- Reduce intake processing time by 50% and free up staff time for 10 additional patient interactions per day.
- Increase website traffic by 20% and improve conversion rate for consultations by 15%.
- 25% improvement in medication adherence and a 20% reduction in prescription errors.
- Streamlined workflow and reduced staff frustration
- Online consultation features resulted in a 50% increase in telehealth appointment bookings.
Solution Implementation
We gathered requirements and developed a comprehensive solution for our client, a prominent functional medicine organization specializing in weight management and hormone therapy. This multifaceted solution encompasses a user-friendly website, a customized Electronic Medical Records (EMR) system, and a dedicated patient portal.
1. Website:
- Program Eligibility Verification: To streamline the patient journey, we developed a user-friendly eligibility verification on the website. It allows potential patients to answer a brief questionnaire to determine if the client's weight management programs might be a good fit for their individual needs and goals.
- Weight Management Programs & Pricing: A dedicated section on the website will clearly display all available weight loss programs. This will include detailed descriptions of each program's approach, duration, and associated costs.
- Online Consultation Booking: An integrated online booking system will allow patients to schedule appointments for consultations with healthcare providers. This will enhance accessibility and streamline patient onboarding.
- Compound Medication Integration: The website can integrate with a pharmacy platform or have an e-commerce functionality for patients to securely order prescribed compound medications directly after consultations.
2. Functional Medicine EMR System:
- Patient Management: The system will securely store patient demographics, medical history, and contact information.
- Patient Charting: Healthcare providers can document key aspects of the patient's journey, including dietary plans, lifestyle modifications, treatment details, and progress notes.
- Results & Progress Tracking: Real-time dashboards will showcase key metrics like weight changes, blood sugar levels, and other relevant indicators to track progress toward weight loss goals. Patients can access their dashboards for enhanced engagement and motivation.
- Telehealth Integration: Secure video conferencing capabilities will allow healthcare providers to conduct follow-up consultations remotely, improving accessibility and convenience for patients.
- Program Creation: Healthcare providers can design personalized weight loss programs within the system, tailoring components like nutrition plans, exercise recommendations, and medication prescriptions to meet individual patient needs.
- Fullscript Integration: To streamline medication management and support patient adherence, we integrated Fullscript, a leading provider of practitioner-recommended supplements and wellness products.
- - Medication Recommendation & Ordering
- - Adherence Tracking
3. Patient Portal:
- Appointment Scheduling: Patients can conveniently schedule in-person or telehealth consultations directly within the portal.
- Telehealth Access: The portal will provide a secure platform for patients to participate in telehealth consultations with their healthcare providers.
- Health Records & Progress Reports: Patients can access their electronic health records (EHR) and view progress reports generated by their healthcare providers within the portal. This fosters patient engagement and transparency.
- Medication Ordering: The portal can integrate with a third-party pharmacy service, allowing patients to securely place orders for prescribed medications (compound or standard) after consultations. This streamlines medication access and improves convenience.
Business Value
Improving UX
Helped being on the same page with the patients. We improved User experience and made the accuracy of the results higher.
Developing All Flow
Helped in having a competitive advantage. We chose a proper tech stack, developed all flow from A to Z and implemented in real life.
Optimization
Increasing operational speed by 2 times. Now all data in one place. Increasing operational speed by 2 times. Now all data in one place.
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