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Optimising MRI Clinic Operations with Custom Healthcare System
Healthcare 
MRI Clinic Operations
Speciality:
Direct MRI Services
Location:
Multi Locations in US
Impact:
5+ Years of Experience
Services:
Service/ Clinic Specific System & Secure Patient Portal
Business Challenges
- Fragmented System and Workflows
- Inefficient Patient Management
- Limited Scheduling Functionality
- Inefficient Document Management (Paper-based or Spreadsheets)
- Limited Communication Channels; Difficulties with Referrals
Solution
- Comprehensive Patient Module: Capturing a Complete Patient Picture
- Advanced Scheduling System: Centralized Scheduling for Optimum Efficiency
- Robust Document Management: Secure Storage and Seamless Organization
- Efficient Referral Coordination: Enhanced Communication & Collaborative Care
- Secure Patient Portal: Providing transparency and accessibility to patients
Results
- Reducing manual processes and improving efficiency by 40%.
- Centralised scheduling and appointment management tools reducing scheduling conflicts by 50% across multiple clinic locations.
- Secure document upload and categorization improve document retrieval time.
- Referral tracking and communication tools enhance collaboration with referring providers.
- 24/7 access to scan results and appointment requests, improving patient satisfaction by 70%.
Solution Implementation
Our client operates a direct-to-consumer MRI service, providing scanning, pre-scan consultations, and detailed result explanations. Frustrated by their generic EMR system's limitations in customization and essential features, they seek to develop a tailored EMR system. This initiative aims to align workflows with operational needs, ensuring smoother processes and enhanced service delivery for patients and staff alike.
Our team have developed a custom system as per the given requirements by client; eliminates the need for a fragmented system by combining essential modules:
Provider Portal
1. The Patient Module offers:
- Comprehensive Patient Information: Capture patient demographics, medical history, and scan reports for a complete patient picture.
- Pre and Post-Consultation Documentation: Document consultations to address patient concerns, provide clear explanations, and record post-scan results and next steps.
Benefits: This approach ensures thorough patient management, improves communication, and eliminates the need for separate, paper-based documentation.
2. The Scheduling Module offers:
- Centralised Scheduling: Manage appointments across all locations from a single platform, eliminating scheduling conflicts and providing staff with a clear overall view.
- Appointment Management Tools: Easily schedule, cancel, and reschedule appointments as needed, offering flexibility for both patients and staff.
Benefits: This module enhances scheduling efficiency and optimizes resource utilization across multiple clinics.
3. The Documents Module offers:
- Document Upload & Storage: Securely upload and store all patient-related documents, including imaging reports, medical records, and consent forms.
- Categorization & Organization: Categorize documents for easy retrieval, eliminating time-consuming searches through disorganized files.
- Integration: Integrate documents seamlessly with patient charts, ensuring all information is readily available for consultations and decision-making.
Benefits: This centralized system improves document accessibility, simplifies record-keeping, and ensures patient information is secure and readily accessible.
4. The Referral Module offers:
Referral Tracking & Communication- Track referrals, receive updates, and communicate with referring providers for seamless patient care coordination.
Benefits: This module improves communication and collaboration with referring physicians, enhancing the overall patient experience.
Secure Patient Portal
We've also developed a secure patient portal. This user-friendly platform empowers patients to take an active role in their health journey by providing them with convenient, 24/7 access to:
- Scan Results: Review their MRI scan results at their convenience, eliminating the need to wait for mailed copies or phone calls.
- Follow-Up Instructions: Clearly understand and reference post-scan instructions from their doctor, ensuring they follow the recommended course of treatment.
- Appointment Requests: Easily request new appointments directly through the portal, streamlining the scheduling process and saving them valuable time.
- Secure Document Management: View and download important documents like imaging reports and consent forms in a secure online environment
Business Value
Improving UX
Helped being on the same page with the patients. We improved User experience and made the accuracy of the results higher.
Developing All Flow
Helped in having a competitive advantage. We chose a proper tech stack, developed all flow from A to Z and implemented in real life.
Optimization
Increasing operational speed by 2 times. Now all data in one place. Increasing operational speed by 2 times. Now all data in one place.
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