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Dialysis Care Management System in Jamaica
Healthcare 
Dialysis Care
Speciality:
Dialysis Care
Location:
Jamaica
Impact:
Reduced Documentation Errors by 90%
Services:
Dialysis Care Management System
Business Challenges
- Difficulty accessing a patient's complete medical history scattered across various systems.
- Long wait times due to manual intake forms and errors.
- Inconsistent documentation practices affecting care coordination.
- Difficulty tracking patient rounds, visit levels, and completion of monthly visits.
- Inefficient scheduling and billing processes
- Losing patient retention
Solution
- Centralised Patient View
- Automated Intake Forms
- Standardised Documentation
- Dialysis Care Management (Round tracking, visit level monitoring, and automated reminders)
- Centralised appointment scheduler and advanced billing feature
- Streamlined Membership Plan Management
Results
- Patients experienced a 70% decrease in wait times upon arrival
- The system's standardised documentation features reduced documentation errors by 90%
- Staff members dedicated 80% more time directly to patient care
- Features like batch claim creation and bulk eligibility checks reduced the center's administrative burden
Solution Implementation
We began by conducting thorough consultations with our client to understand their specific needs and operational challenges. Through detailed discussions and analysis, we identified key areas requiring improvement. Based on these insights, we developed a tailored solution that seamlessly incorporates their existing infrastructure and addresses their critical requirements.
We addressed the client's challenges by developing a comprehensive software system with the following key features:
1. Centralised Patient View:
We implemented a unified patient timeline and interactive summary, providing healthcare providers with a single, centralized view of a patient's medical history, vitals, medications, and lab results. This feature enables quick access to critical information, facilitating informed and efficient care decisions.
2. Automated Intake Forms:
We developed online automated intake forms that patients can complete before arrival. This innovation significantly reduces wait times and minimizes data entry errors by staff, allowing them to focus more on patient interaction and care, enhancing overall efficiency and patient satisfaction.
3. Standardised Documentation:
Our system includes customizable templates for orders, diagnoses, and treatment plans. These templates ensure consistent and efficient documentation practices across the staff, improving clarity, coordination, and the quality of care provided to patients.
4. Dialysis Care Management:
The system features round tracking, visit level monitoring, and automated reminders for monthly comprehensives. These functionalities help staff ensure all necessary assessments and documentation are completed on time, improving the quality and reliability of patient care.
5. Membership Plan Management:
The system allows the creation and management of customizable membership plans for patients. These plans can include benefits such as:
- Profile Checkups per year: Patients can schedule a specific number of preventive checkups within a year at a discounted rate.
- Discount Off Pharmacy Prescriptions: Patients receive a discount on medications prescribed through the facility's affiliated pharmacy.
- Discount on Treatments: Membership plans can offer discounted rates for specific treatments or services offered by the facility.
The implementation of our comprehensive system significantly improved patient experience and operational efficiency. Wait times were drastically reduced, documentation errors minimized, and staff were able to dedicate more time directly to patient care. Additionally, administrative tasks were streamlined, easing the center's burden with features like batch claim creation and bulk eligibility checks.
Business Value
Improving UX
Helped being on the same page with the patients. We improved User experience and made the accuracy of the results higher.
Developing All Flow
Helped in having a competitive advantage. We chose a proper tech stack, developed all flow from A to Z and implemented in real life.
Optimization
Increasing operational speed by 2 times. Now all data in one place. Increasing operational speed by 2 times. Now all data in one place.
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