Trusted by 125+ Clinics

Medical Billing Company with a Flat 2.5% Fee

Thinkitive is a third party medical billing company providing end-to-end billing, coding and denial management, with a 98% net collection rate. Full billing handover in 7-14 days.

+1 (405) 638-3126

Free billing audit in 48 hours. No setup fees. Works with your EHR and clearinghouses.

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12+ YearsIn Healthcare RCM
1,047+Providers Served
100+Clinics Nationwide
Clutch★★★★★ 4.8 · verified reviews
WHY PRACTICES CHOOSE OUR MEDICAL BILLING FIRM

98% Net Collection Rate With An Expert Medical Billing Team

Collect more while spending less time managing billing in-house. Outsource coding, claim verification, denial follow-up, and A/R management to an expert medical billing company.

97% First-Pass

Clean Claim Rate

Claims are checked for coding, eligibility, and documentation issues before submission, so more get accepted the first time.

AI-Powered

Claim Verification

AI reviews claims against payer requirements and billing rules before submission, helping your team identify potential issues and fix them earlier.

32%

Fewer Denials

Eligibility, coding, documentation, and payer requirements are checked before submission to help prevent avoidable claim denials.

34-Day

Average A/R

Claims keep moving from submission to payment, with timely follow-ups helping prevent aging A/R from slowing down your cash flow.

AAPC/AHIMA

Certified Coders

Every claim gets reviewed by certified coders familiar with specialty-specific rules, payer requirements, and coding guidelines.

70%+

Denial Recovery Rate

Denied claims are reviewed, appealed, and followed through to turn more lost revenue into recovered payments.

Top 3 Wins

3 Reasons to Choose Thinkitive as Your Medical Billing Partner

Calculate how much you can save and collect with us.

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  1. Maximize Reimbursement 98% net collection

    Keep more of what you earn. Certified coders and pre-submission claim checks help reduce errors and underpayments, so more of your billed revenue makes it to collections.

  2. Simplify Your Revenue Cycle Management one accountable team

    One dedicated team manages your billing cycle from eligibility through A/R, reducing administrative burden and giving your practice a single point of accountability.

  3. Keep Denials in Check 32% FEWER DENIALS

    Pre-submission checks for eligibility, coding, documentation, and payer requirements help prevent avoidable denials, reduce rework, and speed up payments.

END-TO-END MEDICAL BILLING SERVICES

Manage Your Complete Revenue Cycle from Claim to Cash

Your dedicated billing team of certified coders and billers handles everything inside your existing EHR, from eligibility and coding to denials, A/R, and billing. Spend less time managing workflows and more time with your patients.

Insurance Verified Before the Patient Arrives

Your front desk stops chasing payer portals while coverage issues are caught before they become denials.

Automated Eligibility Verification
Verify active coverage, plan type, copay, coinsurance, remaining deductible, and coordination of benefits 48–72 hours before each scheduled visit.
Coverage Issue Detection
Identify terminated plans, incorrect subscriber information, changed carriers, and out-of-network coverage early enough for your team to resolve issues before the patient arrives.
Daily Verification Coverage
Keep eligibility checks running every business day from a dedicated billing team, so staffing gaps at the front desk never create verification backlogs.
Insurance verification worklist for next-day appointments showing each patient's active plan, coverage status, copay, remaining deductible, secondary coverage and a flag for services that need prior authorization.

Prior Authorizations Handled From Submission to Approval

55% faster turnaround, without your staff spending hours chasing payer approvals.

Authorization Submission & Follow-Up
Submit authorization requests through payer portals or fax, attach the required clinical documentation, and follow up regularly until a decision is received.
Authorization Requirement Checks
Maintain payer-specific authorization requirements by CPT and specialty, flagging services that need approval before they are scheduled or performed.
Dedicated Authorization Support
Handle the time-intensive authorization workload through a dedicated billing team, so your staff isn't left chasing approvals or dealing with backlogs when someone is unavailable.
Prior authorization tracker listing pending cases by payer with the CPT code requested, submission date, clinical documents attached, current status, approval number and expiry date, with overdue requests highlighted.

Certified Medical Coders Without Adding to Your Payroll

AAPC- and AHIMA-certified coders working under signed BAA and HIPAA safeguards across 20+ specialties, delivering 99%+ coding accuracy without the recruiting burden.

Certified, Specialty-Matched Coders
Get AAPC- and AHIMA-certified coders matched to your specialty, with experience across 20+ specialties and the coding requirements specific to your practice.
ICD-10-CM, CPT & HCPCS Coding
Code each encounter to the documentation, then validate ICD-10-CM, CPT, HCPCS Level II, NCCI edits, and payer-specific modifier rules before charges are submitted.
Continuous Coding Coverage
Keep coding work moving with trained backup coders who understand your templates and payer mix, so vacations, absences, or turnover don't create charge delays.
Medical coding review screen showing an encounter note beside assigned ICD-10-CM and CPT codes, suggested modifiers, NCCI edit warnings and links to the documentation supporting each code.

Claims Submitted Every Business Day, Without the Backlog

97% first-pass acceptance, without the cost or management of an in-house claims team.

Daily Charge Entry & Claim Scrubbing
Enter charges and scrub every claim against payer-specific edits before transmission, so claims move out daily instead of building into an end-of-month backlog.
Same-Day Rejection Correction
Work front-end clearinghouse rejections and resubmit corrected claims the same business day, keeping avoidable errors from sitting in a queue and delaying reimbursement.
Payment Posting & Reconciliation
Post ERAs and paper EOBs, apply contractual adjustments, and reconcile payments to deposits, so every payment is accounted for and discrepancies are caught promptly.
Claims management dashboard showing the daily charge entry queue, claims scrubbed and ready for submission, clearinghouse first-pass acceptance rate and rejected claims flagged for same-day correction.

Every Denial Worked Daily Until It’s Resolved

Cut denials and get +25% cash flow within 90 days, with a dedicated team focused on appeals and root-cause resolution.

Denial Categorization & Root-Cause Analysis
Sort denials by CARC, payer, and underlying cause, then identify what needs to be corrected and appealed within each payer's required timeframe.
Root-Cause Correction
Trace denials back to the workflow that caused them, then update the relevant coding, authorization, scheduling, or registration process to prevent repeat denials.
Daily Appeals & Follow-Up
Work appeals and payer follow-ups every business day, keeping documentation, deadlines, and resubmissions on track even when your internal team is stretched.
Denial management board grouping denied claims by CARC reason code and payer, each showing the appeal deadline countdown, assigned analyst, appeal status and dollars recovered to date.

Your A/R Gets Worked Daily, So You Don’t Have To

18 fewer days in A/R, with specialists you never have to manage.

A/R Aging & Prioritization
Review 30-, 60-, and 90+ day aging by balance, filing deadline, and recovery potential, prioritizing the accounts most likely to impact cash flow.
Payer Follow-Up & Call Tracking
Follow up with payers through calls and portals, with every interaction documented in your PM system, so your team has a clear record of status, next steps, and payer responses.
Underpayment Detection & Recovery
Compare payments against contracted fee schedules to identify short pays, bundling errors, and incorrect reimbursement, then pursue the underpayments that would otherwise be missed.
Accounts receivable aging report broken into 0-30, 31-60, 61-90 and 90+ day buckets by payer, showing balances worked this week, timely filing deadlines approaching and underpayments flagged against contracted rates.

Your Front Desk Stops Handling Patient Billing Calls

We handle statements, payment plans, and the patient calls that follow, so your front desk doesn’t have to.

Clear, Easy-to-Understand Statements
Provide statements that clearly show what insurance paid, contractual adjustments, and the patient's remaining balance, reducing confusion and unnecessary billing calls.
Patient Billing Support
Handle patient billing questions, explain EOBs and balances, take payments, and set up payment plans, so your front desk isn't pulled away from patient care.
Balance Collection & Payment Plans
Support online payments, cards on file, and structured payment plans with scheduled balance follow-up, helping patient A/R get collected instead of aging unnoticed.
Patient billing screen showing a statement preview with insurance paid and patient responsibility, balance history, an active payment plan schedule, online payment link status and a log of patient calls handled.

See Exactly Where Your Billing Stands, Every Month

A monthly dashboard, a dedicated account manager, and your billing data exportable whenever you need it.

Monthly Billing Performance Reports
Track first-pass acceptance, denial rates by payer and reason, days in A/R, net collection rate, and collections against charges, so you can measure performance consistently month over month.
Dedicated Account Management
Work with a named account manager during US business hours who reviews your billing performance, explains what changed, and helps identify the corrective action behind the numbers.
Accessible Billing Data
Keep your billing history inside your existing EHR and practice management systems, with data available for export whenever you need it, without being locked into a separate reporting platform.
Revenue cycle analytics dashboard showing first-pass acceptance rate, denial rate by payer and reason, days in A/R trending by month, net collection rate and collections against charges for the current period.

See exactly how we’d handle your billing inside the system you already use.

125+ CLINICS CHOOSE THINKITIVE

Why Practices Choose Thinkitive for Medical Billing & Coding

Choose a healthcare billing company that understands your specialty, payer requirements, and revenue cycle workflows.

Hear It Directly From Our Clients

How to Get Started

4 Steps to Switch Your Medical Billing to Thinkitive

Switch your billing without disrupting your current operations. Your existing team stays active while Thinkitive, a third-party medical billing company, handles the transition and prepares for a smooth handover in 7–14 days. You stay informed at every step while your billing keeps moving.

1. Free Practice Audit & Scoping

We Read Your Numbers Before We Talk About Price — Day 1 to 2

A working audit of your A/R, denials, claims, and billing workflow to find where revenue is getting stuck.

  • Review A/R aging across 30-, 60-, 90-, and 120+ day buckets to identify high-priority outstanding accounts.
  • Analyze recent 837 submissions and 835 remits to establish first-pass acceptance and identify recurring payment issues.
  • Review your EHR, PM, and clearinghouse workflow to understand how claims move through your practice today.
  • Scope services around your specialty and claim volume to determine the right billing coverage for your practice.

Key Deliverables

  • Written A/R and denial snapshot showing aging trends, denial patterns, and the billing areas requiring immediate attention.
  • First-pass acceptance and A/R baseline establishing the performance metrics used to measure billing improvements after onboarding.
  • Customized billing scope and quote based on your specialty, claim volume, providers, and specific revenue cycle requirements.
  • Named billing team and account manager responsible for your engagement, communication, performance reviews, and ongoing billing support.

2. BAA, Access & Payer Setup

Everything Is Set Up Before the First Claim Moves — Day 3 to 7

We establish secure access, payer connections, fee schedules, and billing workflows so your operation is ready to go live.

  • Complete the BAA and access requirements before any credentials, patient information, or billing data is shared with our team.
  • Set up role-based access across your EHR, PM, and clearinghouse with appropriate permissions and audit trails.
  • Configure payer lists, fee schedules, and contracted rates so claims and payments follow your existing reimbursement agreements.
  • Initiate EDI and ERA enrollments immediately and submit through your existing connections while new enrollments process, so claim submission never pauses.

Key Deliverables

  • Executed BAA and access records documenting authorized users, permissions, and required HIPAA and HITECH compliance controls.
  • Configured payer and fee schedule matrix covering payer IDs, EDI connections, ERA status, and enrollment requirements.
  • Documented billing workflows covering charge entry, coding, claim submission, payment posting, and approved practice-specific processes.
  • Confirmed go-live plan and claim transition date defining when our team begins handling your billing operations.

3. Parallel Run

Your Current Biller Stays On While We Prove the Numbers — Day 8 to 14

We work alongside your existing billing team, process live claims, reconcile every batch, and compare performance before taking ownership.

  • Submit daily claim batches alongside your current team and reconcile each batch against 999 and 277CA responses.
  • Review ICD-10-CM and CPT coding before submission with AAPC- and AHIMA-certified coders checking applicable NCCI edits.
  • Work aged A/R and appeals in parallel while keeping payer deadlines and recovery opportunities on track.
  • Keep your current billing team fully active throughout so nothing is cut off before the transition is proven.

Key Deliverables

  • Side-by-side first-pass acceptance results comparing our claim batches with your current billing team's performance.
  • Complete reconciliation log showing every encounter was billed, acknowledged, and accounted for without stranded claims.
  • Denial worklist by CARC code with a clear owner, status, and next action for every denial.
  • Written go or no-go recommendation confirming whether the billing operation is ready for full handover.

4. Full Handover & Reviews

You Keep the Logins, the Data, and Full Visibility — Day 15 Onward

Once the parallel run reconciles, we take full ownership of billing from day 15 while your practice keeps control of its systems, data, and reporting.

  • Complete the billing handover with charge entry, coding, claims, posting, and patient billing running through your dedicated team.
  • Preserve billing history and open A/R with claim notes, appeal details, statuses, and follow-up dates intact.
  • Review performance every month across A/R aging, denial trends, collections, first-pass acceptance, and payer behavior.
  • Review fee schedules quarterly to identify reimbursement changes, underpayments, and payer payment patterns that need attention.

Key Deliverables

  • Monthly billing performance report covering collections, denials by CARC, A/R aging, and first-pass acceptance.
  • Open A/R handover file showing every outstanding claim, current status, and next follow-up date.
  • Month-to-month billing agreement with no long-term commitment required after successful onboarding.
  • Named billing team and escalation path with a clear point of contact and US-hours response coverage.
See Your Numbers

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Billing Expertise Across 30+ Specialties

Medical Billing and Coding Company for 30+ Specialties

Every specialty has different billing requirements. Get a team that understands your coding, payer rules, and workflows, so claims keep moving and billing stays on track.

Mental & Behavioral Health specialty icon

Mental & Behavioral Health vector icon

Specialized Billing for Time-Based Therapy

  • Psychotherapy Coding & Billing
  • Telehealth Billing & POS
  • Session Limit Tracking
  • Insurance Verification & Eligibility
  • Denial Management & A/R Follow-Up

Didn’t See Your Specialty?

We also support Family Medicine, OB/GYN, ENT, Urology, and other medical specialties.
Let’s talk about your billing needs and see how we can support your practice.

YOUR SYSTEMS. YOUR WORKFLOWS

Your Billing In the Systems You Already Use

Keep your existing workflows while our billing experts work inside 30+ EHRs, 10+ clearinghouses, and the billing systems your practice already relies on.

Waystar 837 batches, claim edits, 835 ERA auto-post
Change Healthcare 837P and 837I filing, rejection work queues
Availity Eligibility, auth status, appeal uploads
Office Ally Low-cost filing, we work every reject
Eligible API eligibility checks before the visit
TriZetto Claim scrubbing, 277CA reconciliation
Inovalon ABILITY Medicare DDE, ADR tracking, 835 posting
Claim.MD Small practice filing, we own the reject queue
Payer web portals Direct portal claims where no EDI path exists
AdvancedMD Bill inside your existing AdvancedMD workflow
eClinicalWorks Claims and A/R handled in your system
athenahealth Work directly inside your athenahealth setup
Tebra (Kareo) Keep billing inside your existing workflow
DrChrono Charges, claims and follow-ups in one system
NextGen Work inside NextGen without moving your data
Practice Fusion Bill directly from your existing EHR
SimplePractice Keep behavioral billing in your current system
TherapyNotes Handle therapy claims without changing platforms
CureMD Billing managed inside your existing EHR
Brightree Keep billing and A/R in Brightree
Patient Statements Digital statements with online payment links
Payment Plans Structured plans set up and tracked in your system
Patient Portal Balances Balances kept current inside your existing portal
Payment Processors Reconciled against posted payments daily

*No migration. Works with 30+ EHRs & 10+ Clearinghouses. We work inside what you already run, using your existing access and submitter IDs under a signed BAA. No platform switch, no rerouting your billing, and no migration back if you ever leave.

PAYER RULES ARE LOCAL

Medical Billing That Follows Your State's Payer Rules

As a healthcare billing company serving practices across the USA, Thinkitive accounts for state Medicaid programs, Medicare Administrative Contractor (MAC) jurisdictions, and payer-specific requirements. Select your state to explore the billing rules and programs relevant to your practice.

Find your state

50 states supported — tell us yours on the audit call and we'll confirm your exact payer setup.

California

Medicaid program
Medi-Cal
Your Medicare MAC
Noridian (Jurisdiction E)
What trips claims up here

Medi-Cal managed care plans add their own balance-billing limits, and major commercial payers each apply their own edits that are not interchangeable.

We enroll under your existing submitter IDs, so we bill whichever payers you already contract with — in California or any other state. Check my payers →

HIPAA & Data Security

Medical Billing Backed by HIPAA & SOC 2 Compliance

Your patient data stays protected with controlled access, secure systems, and safeguards built into every billing workflow. From BAAs and role-based access to MFA, encryption, and audit controls, security is part of how we manage your billing.

HIPAA compliant SOC 2 Type II ONC certified

HIPAA & HITECH: Billing Access Comes With Responsibility

We put the right agreements, access controls, and safeguards in place before anyone gets access to your patients' records.

What's At Risk

  • Unauthorized PHI access can lead to breach investigations and notification costs.
  • A billing vendor without the right safeguards can create compliance exposure for your practice.
  • Broad system access gives more people access to patient information than their role requires.
  • Poor access controls make it harder to see who accessed patient records and when.
  • Weak offboarding can leave former billing staff with access after their work has ended.

Why It Matters

  • Your practice needs billing partners that properly safeguard protected health information.
  • Payer and health system contracts may require documented privacy and security controls from vendors.
  • A breach can create costs beyond penalties, including investigation, notification, legal support, and patient communication.
  • Patients expect their health information to stay protected, whether billing is handled internally or by a vendor.
  • Every person accessing your EHR needs clear permissions, accountability, and oversight.

How We Handle It

  • A signed BAA before anyone gets access to PHI.
  • Named users, role-based permissions, access limited to the work.
  • PHI stays within your approved EHR and practice management systems.
  • MFA, encryption, and audit controls used wherever supported by the systems we access.
  • User access is reviewed during staffing changes and revoked promptly when someone leaves.

SOC 2 Type II: Security Should Be Built Into the Billing Process

Our security controls cover how billing data is accessed, handled, monitored, and protected throughout the work.

What's At Risk

  • Weak security controls can expose billing data to unauthorized access or misuse.
  • Inconsistent access practices make it harder to control who can view sensitive billing information.
  • Poorly documented security processes can leave gaps that stay hidden until an incident occurs.
  • Unmonitored system activity can make suspicious access harder to identify and investigate.
  • Security gaps at a billing partner can create operational and reputational risk for your practice.

Why It Matters

  • SOC 2 Type II shows that defined security controls are operating consistently over time.
  • Your practice needs billing operations to follow documented security processes, not informal employee practices.
  • Controlled access limits unnecessary exposure of patient and financial information.
  • Documented processes make security responsibilities clear across people, systems, and billing workflows.
  • Consistent controls give your practice greater visibility when evaluating an external billing partner.

How We Handle It

  • Billing access follows defined security controls, not unrestricted access to your practice systems.
  • Named users receive only the permissions required for their billing responsibilities.
  • System activity is controlled and monitored to support accountability across the billing workflow.
  • Security procedures are documented and followed consistently across billing operations.
  • Access and security controls remain part of the ongoing engagement, not just the onboarding process.

Coding Standards: Accurate Coding Starts With Knowing the Rules

Our certified coders follow current coding guidelines, payer requirements, and specialty-specific rules so supported services are coded correctly the first time.

What's At Risk

  • Incorrect ICD-10-CM, CPT, or HCPCS codes can trigger denials, underpayments, or payer scrutiny.
  • Unsupported modifiers can cause separately billable services to bundle or deny.
  • Coding beyond the documentation can create compliance concerns during payer reviews or audits.
  • Missed payer-specific coding rules can cause otherwise clean claims to fail during adjudication.
  • Inconsistent coding across providers can create billing variations and unreliable reimbursement patterns.

Why It Matters

  • Accurate coding keeps submitted claims aligned with the services documented and provided.
  • Current coding standards help reduce preventable denials and improve first-pass claim acceptance.
  • Specialty-specific coding knowledge matters because billing rules vary across clinical services.
  • Consistent coding gives your practice a reliable foundation for tracking reimbursement and billing performance.
  • Proper documentation and coding alignment helps support claims when payers request additional information or review.

How We Handle It

  • AAPC- and AHIMA-certified coders review claims against applicable ICD-10-CM, CPT, and HCPCS requirements.
  • Coders validate documentation before assigning codes, keeping billed services supported by the clinical record.
  • NCCI edits and applicable modifier rules are reviewed before claims are released.
  • Payer-specific coding requirements are built into workflows to reduce recurring errors and denials.
  • Coding patterns are monitored to identify inconsistencies, recurring errors, and opportunities for corrective action.

Payer & Government: Payer Rules Change. Your Billing Team Has to Keep Up.

We stay on top of payer and government requirements that affect coding, documentation, authorization, filing, and reimbursement.

What's At Risk

  • Payer-specific rules can cause accurate claims to be denied when required codes, modifiers, or documentation are missing.
  • Medicare and Medicaid requirements vary by service, provider, and program, adding more billing complexity.
  • Outdated payer policies can leave billing workflows producing recurring denials and reimbursement delays.
  • Missed authorization or coverage requirements can leave completed services without a payable claim.
  • Inconsistent payer follow-up can allow unresolved claims and government program issues to age without resolution.

Why It Matters

  • Each payer has its own billing, documentation, authorization, and reimbursement requirements.
  • Medicare and Medicaid require close attention to program-specific billing and coverage rules.
  • Staying current with payer requirements helps reduce preventable denials and reimbursement delays.
  • Accurate payer handling helps prevent eligible services from going unpaid because of process errors.
  • Consistent payer oversight matters even more when your practice works across multiple plans and government programs.

How We Handle It

  • Payer-specific requirements are built into claim, coding, authorization, and documentation workflows.
  • Medicare and Medicaid rules are applied according to the applicable service, provider, and program.
  • Payer policy changes are reviewed and incorporated into billing workflows when they affect your claims.
  • Authorization and coverage requirements are verified before claims are submitted for services that require approval.
  • Payer responses and trends are tracked to identify recurring issues and adjust workflows early.

Certified Team: Qualified People Behind Every Billing Decision

Your billing is handled by trained, certified professionals who understand the standards, workflows, and specialty requirements behind the claims they work.

What's At Risk

  • Inexperienced billing staff can lead to coding errors, missed follow-ups, and avoidable denials.
  • Unqualified personnel handling PHI can increase privacy, security, and compliance risks.
  • Generic billing experience may not cover the specialty-specific coding and payer rules your practice depends on.
  • High turnover can disrupt billing continuity, leaving claims, denials, and A/R follow-ups without consistent ownership.
  • Poor oversight can leave billing issues unresolved until they start affecting collections and cash flow.

Why It Matters

  • Certified professionals bring established coding knowledge and billing practices to complex revenue cycle workflows.
  • Specialty experience helps your billing team understand the clinical and payer requirements behind each claim.
  • Clear team oversight creates accountability for claims, denials, A/R, and other billing responsibilities.
  • Backup staffing helps maintain billing continuity when individual team members are unavailable or change.
  • Experienced billing professionals can identify issues earlier and address them before they become recurring revenue problems.

How We Handle It

  • Certified billing and coding professionals are assigned based on your specialty and billing requirements.
  • Specialists are matched to your practice based on specialty, claim volume, payer mix, and workflow complexity.
  • A named account manager provides clear communication and ongoing performance oversight.
  • Trained backup resources help keep billing work moving during planned or unexpected staffing changes.
  • Team performance is reviewed regularly using billing KPIs, denial trends, A/R aging, and other agreed measures.
FAQs

Fair Questions, Straight Answers

What exactly do you take over when I outsource medical billing?

When you outsource medical billing to Thinkitive, a dedicated team manages your billing operations inside your existing EHR and clearinghouse. Services include insurance verification, prior authorization, coding, charge entry, claims, payment posting, denial management, appeals, A/R follow-ups, patient billing, and reporting. You can outsource the entire revenue cycle or select individual services.

How much does it cost to outsource medical billing?

Thinkitive's revenue-share pricing starts at 2.5% of collections. Other engagement models include volume-based monthly pricing and dedicated billing resources. Your final quote depends on specialty, claim volume, collections, A/R aging, denial complexity, and service scope. Each proposal is provided in writing, with dedicated quality assurance and management support.

Will I lose visibility or control over my revenue cycle?

No. Our billing team works directly inside your existing EHR and practice management system, keeping claims, payments, and billing records accessible to your practice. You receive monthly performance reports covering first-pass acceptance, denial trends, days in A/R, and net collection rates, along with support from a dedicated US-hours account manager.

How do you take over without disrupting cash flow?

We use a parallel billing approach during the transition. From days 8–14, our team processes claims alongside your existing billing team, reconciles submissions, and compares performance. Full handover happens after the transition is validated. We also review legacy A/R and outstanding denials to prevent existing reimbursement opportunities from being overlooked.

Do I have to switch EHR or billing software?

No. Thinkitive's medical billing team works inside your existing EHR and practice management system. We support platforms such as AdvancedMD, eClinicalWorks, athenahealth, Tebra, DrChrono, NextGen, Practice Fusion, and TherapyNotes, along with supported clearinghouses. System compatibility and access requirements are reviewed before onboarding.

Am I locked into a long-term contract?

No. Following onboarding, Thinkitive offers month-to-month engagement without requiring a long-term commitment. Your practice retains ownership of its billing data, records, payer information, and system access. If you decide to discontinue the service, your billing history and records remain accessible within your existing systems.

Who will actually be working on my account, and where?

Your account is supported by a dedicated billing team that may include AAPC- and AHIMA-certified coders, A/R specialists, and denial management professionals. A US-hours account manager serves as your primary contact for communication, performance reviews, and escalation. Our global delivery team operates under applicable HIPAA safeguards and documented security controls.

Is my patient data safe with an outsourced medical billing company?

Yes. A Business Associate Agreement (BAA) is executed before our team accesses your systems or PHI. Security controls include role-based access, encryption in transit and at rest, audit logging, documented incident response, quarterly access reviews, and annual HIPAA training for account personnel. Our SOC 2 Type II report is available under NDA.

Can I outsource only part of my medical billing?

Yes. You can outsource selected revenue cycle activities instead of transferring the entire billing operation. Common engagements include A/R cleanup for claims aged over 90 days, denial management and appeals, medical coding, prior authorization, and insurance eligibility verification. This allows your practice to address specific billing gaps before expanding the engagement.

What if I want to bring billing back in-house later?

You can transition billing operations back to your internal team without changing systems. Your billing records, claim notes, appeal details, and payer information remain in your existing EHR and practice management platform. We also document workflows and follow-up requirements to help your new billing staff continue operations without starting from scratch.

How quickly can you start outsourced medical billing services?

The initial consultation and demonstration can typically be arranged within one or two days. Scoping and BAA execution follow, with system access and payer setup targeted for days 3–7. Parallel billing runs through day 14, with full handover targeted from day 15. Existing billing backlogs may be prioritized when immediate support is needed.

How do third-party medical billing companies differ from in-house billing teams?

Third-party medical billing companies manage revenue cycle activities externally, helping practices reduce recruitment, staffing, and billing management responsibilities. In-house teams offer direct operational control but require ongoing staffing and oversight. When comparing providers, evaluate pricing, specialty expertise, EHR compatibility, security practices, reporting, and accountability for claims and collections.

What should I look for when choosing a healthcare billing company?

Choose a healthcare billing company with experience in your specialty, qualified coding professionals, transparent pricing, and reliable denial management. Also evaluate its security controls, EHR compatibility, reporting capabilities, and account management. The right billing partner should work within your existing systems while maintaining visibility into collections and outstanding claims.

What should doctors look for in a medical billing agency?

Doctors should evaluate a medical billing agency based on specialty expertise, coding accuracy, payer knowledge, and revenue cycle management capabilities. Look for a billing company for doctors that offers transparent pricing, dedicated account management, reliable A/R follow-ups, and compatibility with existing EHR and practice management systems.

Are small medical billing companies a good fit for independent practices?

Small medical billing companies may offer personalized support and direct communication, but size alone shouldn't determine your choice. Compare medical billing and coding companies based on specialty coverage, staffing continuity, security controls, pricing, and reporting. Choose a partner that can manage your current billing requirements and support your practice as it grows.

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