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Enhancing Operational Efficiency with a Single Platform Ecosystem
Healthcare 
Single Platform Ecosystem
Speciality:
Single platform ecosystem
Location:
United States
Impact:
40% increase in operational efficiency
Services:
CRM & RCM
Business Challenges
- Disparate systems and data silos, rely on multiple, disconnected systems for EHR, CRM, and RCM functions.
- Increasing rates for SaaS-based systems, which add financial strain and limit the scalability.
- Complexity of managing multiple workflows.
- Lack of Customization, lack the flexibility to be tailored to specific organizational needs.
- Staff Frustration and Burnout.
Solution
- Unified Platform for Comprehensive Care
- Scalable and affordable solution that reduces dependency on multiple SaaS-based systems
- Leveraged advanced analytics and reporting to optimize operations and improve patient outcomes
- Streamlined Revenue Cycle Management
Results
- Streamlined multiple workflows into a single cohesive system, 40% increase in operational efficiency.
- 25% reduction in overall costs by replacing multiple SaaS-based systems with a unified platform.
- Eliminated data silos, providing seamless access to integrated EHR, CRM, and RCM data.
- Adaptable platform tailored to the unique needs of various healthcare organizations.
Solution Implementation
We have developed a solution addresses the challenges faced by healthcare providers by integrating EHR, CRM, and RCM functionalities into a single, customizable platform. This unified system streamlines workflows, reduces costs, and improves patient care by offering comprehensive features:
1. EHR Module: Core Functionalities
- Comprehensive Encounter Management: Streamline patient visits with structured templates, real-time documentation, and progress note generation.
- Flexible Appointment Scheduling: Optimize clinic operations with efficient scheduling, reminders, and integrated online booking.
- Advanced E-Prescribing: Ensure patient safety and compliance with electronic prescriptions and automated drug interaction checks.
- AI-Driven Documentation: Enhance provider efficiency with AI-powered scribe features and natural language processing for documentation.
- Integrated Order Management: Streamline lab and diagnostic test orders and results management.
2. CRM Module: Patient-Centric Engagement
- 360-Degree Patient View: Build comprehensive patient profiles, track interactions, and manage patient journeys effectively.
- Targeted Marketing: Execute personalized marketing campaigns to attract and retain patients.
- E-commerce Integration: Offer additional services and products through a seamless online shopping experience.
- Advanced Analytics and Insights: Leverage data-driven insights to optimize marketing strategies and patient engagement.
3. RCM Module: Revenue Cycle Optimization
- Automated Claim Generation and Submission: Streamline billing processes with automated claim creation and submission.
- Real-Time Eligibility Verification: Ensure accurate and timely claim processing with real-time insurance eligibility checks.
- Charge Capture and Coding: Accurately capture charges and apply appropriate codes for maximum reimbursement.
- Patient Billing and Payment: Offer flexible payment options and manage patient accounts efficiently.
- Advanced Reporting and Analytics: Gain insights into revenue cycle performance and identify areas for improvement.
We delivered significant value by consolidating EHR, CRM, and RCM into a single, unified platform. This integration simplified workflows, reduced costs by eliminating multiple SaaS subscriptions, and improved both patient and staff engagement with customizable features and real-time data. Our white-labelled solution offered scalability and adaptability, enhancing overall operational efficiency and meeting specific healthcare needs.
Business Value
Improving UX
Helped being on the same page with the patients. We improved User experience and made the accuracy of the results higher.
Developing All Flow
Helped in having a competitive advantage. We chose a proper tech stack, developed all flow from A to Z and implemented in real life.
Optimization
Increasing operational speed by 2 times. Now all data in one place. Increasing operational speed by 2 times. Now all data in one place.
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